At MellowWear, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund within 5–7 business days of receiving your order.
Eligibility for Returns:
- Items must be unused, unworn, and in their original packaging.
- Proof of purchase (order number, invoice, or receipt) is required.
- Certain items such as intimate wear, clearance, or final sale products cannot be returned.
Process for Returns/Refunds:
- Contact us at contact@mellowwear.site or call 661-468-5700 within 7 days of delivery.
- Our support team will provide instructions for returning your item.
- Once your return is received and inspected, we will notify you about the approval or rejection.
- Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping Costs for Returns:
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- Original shipping charges are non-refundable.